AutoEnginuity OBDII Diagnostic Scantool Review

I bought this and the specific software for GM it kind of works, but haslots of errors they sent me new software and told me they had some problems with Gm but myself and 2 full time mechanics and their tech support on a coupleof different computers are unable to get it to work as good as they described ,
I called them numerous times was disconnected per say each time I talked to one particular tech they have, andanother one told me I was just trying to make him mad because I was not happy about their product, not working as they describe.
Minewill not read, all the sensors on my Duramaxit, is not inany way equaled only by Dealerships as they describe, in my opinionmore like a cheap code reader, with manufacturer specific, an old ancient snap on reads better, using a different unit from a different manufacturer I can read tons more sensors,I emailed themthehistory and were supposed to call me back about solutions that has not happened maybe you will be lucky or maybe you won't. .I feel like the support there is trying to figure outhow to make it work but the engineers have not quite grasped the program to make it work

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Product Description:
Our newly updated connector comes with our latest software release. Including new features such as save and print DTC and IM/Mode 6 data, playback, savable configurations, and translated Mode 6 data. Independent service shops and emissions training centers will enjoy being able to print DTC and IM/Mode 6 data for their customers. As with all our software updates--it's free!Having trouble finding an intermittent issue? Data logging can be done in two different formats: 1) XML for browsers; and 2) CSV for spreadsheets. With our proprietary logging methods you can log up to nine sensors with 1ms of accuracy. Whether you logged in XML or CSV, you have the ability to playback and view your logs offline.With AutoEnginuity's ScanTool you have the ability to view all 11 of the inspection/maintenance system tests. These system tests can also be used to determine if the work performed fixed the problem or whether the vehicle will pass your local OBD-II-based emissions tests. Should a system test fail, you can see individual component results (Mode 6) fully translated and the data results scaled per the manufacturer's own specifications.

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